Quick answer: To extend, exchange or return rented medical equipment, first identify which situation applies. Extend when the same clinically suitable unit is still needed, request a review when the requirement has changed, report a malfunction through the support process, and arrange return only after the treating professional confirms the equipment is no longer required.
Recovery rarely follows an exact calendar. A patient may need equipment for longer than expected, move to a different level of support or stop using an item sooner than planned. Families can avoid confusion by separating four different actions: renewal, requirement change, fault support and return.
Decide which request you are making
Extension or renewal
Choose this route when the same equipment remains clinically appropriate and the family wants to continue the rental. Check the rental end date, confirm the ongoing need with the treating professional and follow Sanjeevia’s current renewal policy before the existing period ends.
Equipment change or exchange request
A change in mobility, breathing support, body measurements, prescribed settings or room conditions may mean the current equipment no longer matches the requirement. Obtain updated guidance from the treating professional and ask the provider to review suitable availability. An exchange should not be treated as a way to change prescribed care without clinical approval.
Malfunction or breakdown support
If the unit does not operate as expected, record the equipment identifier, visible symptoms, alarm or error message and when the problem began. Contact the provider and follow the equipment breakdown and replacement policy. Do not open the housing, attempt an unauthorised repair or silence a clinically important alarm.
Return and collection
Use this route after the treating professional confirms that the equipment is no longer needed, or when the approved care plan has moved to another option. Follow the return and refund policy and keep the unit and accessories available for the agreed collection process.
How to extend a medical equipment rental
- Check the current rental end date and equipment details.
- Confirm that the same equipment is still required.
- Contact Sanjeevia through the stated renewal channel before the period ends.
- Verify the renewed period and retain the updated confirmation.
- Update the family or caregiver calendar.
Review the equipment condition at the same time. If a concern is present, report it separately rather than assuming that renewal will create a service request. The frequently asked questions and rental policy provide additional context about the rental journey.
How to request a different unit
Begin with the reason for the change. If the patient’s condition or prescription has changed, ask the clinical team for the revised requirement. If the unit does not fit the room or access route, provide measurements and photographs that exclude unrelated personal information. If the issue is a malfunction, use the breakdown route instead.
Share:
- The current equipment description and identifier
- The reason a review is needed
- Updated clinical specifications, where applicable
- Delivery address and access changes
- The responsible local recipient
- Accessories currently held with the unit
Sanjeevia’s equipment matcher can help families understand relevant categories. The treating professional must confirm the clinical choice, and any exchange remains subject to availability, serviceability and the applicable rental terms.
What to do if rented equipment stops working
First protect the patient and follow the clinical backup or emergency plan. If the patient’s condition changes or urgent medical help is required, contact the treating team or emergency services. Equipment support is separate from emergency medical care.
The FDA home-use device FAQs advise users to keep contact numbers for the healthcare team, device supplier or manufacturer and to report equipment problems. Keep the manufacturer’s instructions available and note any display message without repeatedly operating a unit that may be unsafe.
Sanjeevia’s quality-check and handover guide explains the identifying and accessory information families should record from the beginning. That record can make a support request clearer.
How to prepare rented medical equipment for return
Keep the equipment in its approved location until collection unless Sanjeevia confirms another arrangement. Gather the supplied accessories and compare them with the original handover record. Remove personal belongings and any temporary labels added by the family without removing manufacturer labels or equipment identification.
Do not perform deep cleaning, open equipment housings or use unapproved chemicals. Follow the routine care instructions already provided. Make sure the authorised recipient can provide access and complete the collection record.
Return checklist
- Treating professional has confirmed the equipment is no longer required
- Collection request follows the current policy
- Unit and supplied accessories are together
- Personal items have been removed
- Building access and local contact are confirmed
- Family retains the collection confirmation
Special situations that require an early call
Contact Sanjeevia before the planned date if the patient has been readmitted, moved to another address, passed into another care setting or cannot provide access at the original location. Also call if equipment is damaged, an accessory is missing or a different person will complete the handover. Early information allows the correct policy and next step to be identified.
For apartment or society access, use the practical guide to medical equipment rental in high-rise apartments. Remote family coordinators can also follow the NRI-family coordination guide.
How Sanjeevia can help
Keep the order details, equipment identifier, address and responsible contact ready when you reach Sanjeevia through the contact page. Explain whether you need renewal, a requirement review, malfunction support or return. This helps the team direct the request to the correct process without confusing a clinical change with a technical fault.
Frequently asked questions
Can I extend the rental after the end date?
Contact Sanjeevia before the current rental period ends and follow the renewal policy. Waiting may interrupt the documented rental record.
Can I exchange equipment because the patient’s condition changed?
Ask the treating professional for the revised requirement, then submit it for review. Availability and serviceability must be confirmed before any change.
Is a malfunction the same as an exchange request?
No. A malfunction follows the breakdown and replacement process. A clinical or practical requirement change needs a separate review.
Should I return equipment immediately after a hospital readmission?
Ask the treating team whether the equipment will still be needed after discharge, then contact Sanjeevia. Do not make a clinical-use decision based only on the temporary change in location.
What should I keep after collection?
Keep the collection confirmation and any final rental communication with the order record.
This guide provides general service information. Clinical decisions, prescribed settings and decisions to discontinue equipment belong to the treating healthcare professional.
Next Read
For the complete service journey from selection to support, read: How Sanjeevia Works: Rent Medical Equipment at Home.
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