Last updated: 8 October 2026 · Applicable to all purchase orders on sanjeevia.com
These terms apply to all outright purchase orders placed on sanjeevia.com and are separate from the Rental Policy.
Purchase orders are confirmed only upon receipt of full payment at checkout. All prices on sanjeevia.com are inclusive of GST. A GST invoice breaking down the base price and applicable tax is issued with every order and sent to your registered email and WhatsApp.
Purchase orders are fulfilled under the same delivery timelines as rental orders. Equipment is delivered, assembled, and demonstrated by our team. Ownership transfers to the customer upon delivery confirmation via WhatsApp.
All products sold through sanjeevia.com carry the original equipment manufacturer’s standard warranty. Warranty terms, duration, and coverage vary by brand and model and are governed solely by the manufacturer. Sanjeevia does not provide any additional warranty beyond the manufacturer’s terms. For warranty claims, our team will assist you in the process where possible.
All sales are final once the product has been delivered and the customer has confirmed receipt via WhatsApp. We do not accept returns for change of mind, incorrect selection, or partial use.
Manufacturing defects, transit damage and incorrect product delivery are handled through exchange or replacement rather than a refund, subject to applicable legal rights. Exchange requests must be raised within 48 hours of confirmed delivery via call or WhatsApp at +91 9217910612 or by email to support@sanjeevia.com. Please report these issues within 48 hours of confirmed delivery. This reporting window does not limit applicable legal rights or the manufacturer’s warranty.
Before confirming delivery, our team provides a complete product demonstration to ensure the product meets your requirements.
If equipment is found to be non-functional or defective at the time of delivery, please refuse acceptance and inform our team immediately. A replacement unit will be arranged within 2–4 hours.
If a defect is discovered within 48 hours of confirmed delivery, contact us at support@sanjeevia.com or via call or WhatsApp at +91 9217910612 with photographs and a description. We will assess and arrange a replacement at no cost.
Before dispatch: Full refund, processed within 2 hours.
After dispatch: Customer-requested cancellation is not available and delivery/pickup charges are non-refundable. Refer to the DOA clause if the item arrives damaged or defective. If Sanjeevia cancels the order, a full refund including delivery and pickup charges is provided. Applicable legal rights are unaffected.
All equipment is sold for use under qualified medical supervision. Sanjeevia Medical LLP is not liable for medical outcomes arising from the use or misuse of purchased equipment.
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