Return & Refund Policy

Last updated: 8 October 2026 · Applicable to all rental orders on sanjeevia.com

Initiating a Return

Initiate a return at any time via sanjeevia.com or by messaging us on WhatsApp with your Order ID. We confirm a pickup slot within 4 hours. There is no charge for the pickup. Pickup is included in the one-time transport charge paid at the time of your original order- no separate payment is required at return.

On-Time Return

Rental charging stops when you request pickup. A collection delay by Sanjeevia does not add rental charges. After pickup and inspection, online security deposits are refunded to the original payment method within 3–5 business days; security cheques with no deduction are returned within 48 hours.

Early Return

For monthly rentals, the refund is calculated when you request pickup, not when collection takes place. A refund is provided for each complete remaining month only; partial months are not refunded. Collection delays by Sanjeevia do not reduce your refund.

Example: You selected a 3-month rental and return after 1.5 months. Remaining period = 1.5 months. Refund = 1 complete month only. The 0.5-month partial is not refunded.

Daily rentals
For daily rentals, rental charging stops when you request pickup through Sanjeevia or WhatsApp with your Order ID, not when our team physically collects the equipment. The refund covers complete unused rental days only, rounded down; a partially used day is not refundable. Any collection delay by Sanjeevia will not reduce this refund.

For a prepaid 7-day rental, requesting pickup after exactly 5 days leaves 2 refundable days. Requesting pickup during the 6th day leaves 1 refundable day. The refund is for the rental charges attributable to those whole unused days; the security deposit is handled separately.

Daily rentals follow the same cancellation stages as monthly rentals. For customer-requested cancellations and early returns, delivery and pickup charges are non-refundable once the equipment has been dispatched. If Sanjeevia cancels the order, a full refund including delivery and pickup charges is provided.

Important: The return and refund policy outlined below applies primarily to products rented through Sanjeevia.com. Purchased equipment is not returnable for change of mind, incorrect selection or partial use. Manufacturing defects, transit damage and incorrect delivery are handled through exchange or replacement rather than a refund, subject to applicable legal rights. See the Purchase & Sale Terms and Conditions for the reporting and replacement process.

Equipment Condition at Pickup

Condition at Pickup	Outcome
No damage / normal wear	After pickup and inspection, online security deposits are refunded to the original payment method within 3–5 business days; security cheques with no deduction are returned within 48 hours.
Minor cosmetic damage	Partial deduction per the pre-agreed damage schedule. Supporting photos provided before any deduction.
Significant damage	Deduction based on repair or replacement cost. You are contacted before processing.
Major damage / missing parts	Full or near-full deposit retained. Dispute process available.

Deposit Refund

Online deposit: Refunded to the original payment method within 3–5 business days after pickup and inspection. Confirmation sent via WhatsApp and email.

Security cheque (no deduction): Physically returned or couriered within 48 hours after pickup and inspection.

Security cheque (with deduction): Customer pays the deduction amount online first. Cheque is returned after payment is confirmed.

Damage Dispute

Raise a dispute within 7 days of the deduction notice by submitting photo or video evidence to support@sanjeevia.com or via WhatsApp. Our team conducts a neutral review of delivery photographs, pickup photographs, and your submitted evidence. A written decision is provided within 3 business days.

Humanitarian Exception

For monthly rentals, in the event of a patient’s passing or sudden hospitalisation requiring the equipment to be returned: Within 2 days of delivery (excluding the delivery day): a half-month rental refund is provided, free pickup within 24 hours. Beyond 2 days: the current billing month’s rental is not refunded. All complete remaining months beyond the current billing month are refunded in full. The security deposit is returned in full in all humanitarian cases. Transport charges already incurred are non-refundable. For daily rentals, humanitarian returns receive a refund for whole unused rental days only, rounded down from the time pickup is requested; the half-month concession does not apply. For customer-requested cancellations and early returns, delivery and pickup charges are non-refundable once the equipment has been dispatched. If Sanjeevia cancels the order, a full refund including delivery and pickup charges is provided. All humanitarian cases are handled personally by the founding team.