Cancellation Policy
Last updated: March 2026 · Applicable to all rental orders on sanjeevia.com
|
Stage |
Outcome |
|
Before dispatch |
Full refund to original payment method, processed immediately. |
|
After dispatch, before delivery |
Full refund minus logistics costs already incurred. |
|
After delivery |
No cancellation refund. See Return & Refund Policy for early return terms. |
|
Cancelled by Sanjeevia |
Full refund including all charges and transport fees. Apology sent by the founding team. |
Purchase Orders
Purchase orders may be cancelled before dispatch for a full refund. Once dispatched, cancellation is not available. If the item arrives damaged or defective, refer to the Purchase & Sale Terms for the replacement process.
Humanitarian Exception
In the event of a patient’s passing or sudden hospitalisation, contact us via WhatsApp or call +91 8287010612. These cases are handled personally by the founding team outside standard cancellation terms.
How to Cancel
Before dispatch: Cancel via sanjeevia.com or WhatsApp with your Order ID. Refund processed within 2 hours.
After dispatch: Contact us immediately via WhatsApp or phone. We will attempt to intercept the delivery where operationally possible.