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Reading time: 3 min | Category: How Sanjeevia Works | Published by Sanjeevia Medical
| Quick Answer Sanjeevia delivers medical equipment, such as hospital beds, oxygen concentrators, and BiPAP machines, to your home in Delhi NCR. The process has three steps: browse and select equipment on the website, confirm your order and pay a refundable security deposit, and receive delivery with a full demo at your door. Equipment is sanitised, maintained, and picked up by Sanjeevia when your rental ends. Most orders placed before 4 PM are delivered the same day. |
Your parent has just been discharged from hospital. The doctor has listed three or four pieces of equipment you need at home, and you have no idea where to start. You search online, find Sanjeevia, and the first question in your mind is: how does this actually work? Can I trust them? Will the equipment arrive on time? What if something goes wrong?
This guide answers all of that in plain language. By the end, you will know exactly what to do, what to expect, and what Sanjeevia’s commitments to you are. It takes about 3 minutes to read.
What Sanjeevia Is (and What It Is Not)
Sanjeevia Medical is a home medical equipment rental service based in Delhi NCR. We rent and sell hospital-grade equipment, from hospital beds and oxygen concentrators to BiPAP machines and wheelchairs, and deliver it directly to your home with installation and a full demo.
We are not a general e-commerce platform. Every piece of equipment we handle is medical-grade, maintained, and sanitised before delivery. Our team is trained to set up and demonstrate each item properly, so you and your caregiver know exactly how to use it before we leave.
We serve families in Delhi, Noida, Gurgaon, Faridabad, Gurugram, and surrounding NCR areas. You can explore our full range at sanjeevia.com/shop/, or read about us at sanjeevia.com/about-us/.
How Renting Works: 3 Steps
Renting medical equipment from Sanjeevia follows a clear, simple process. Here is exactly what happens from the moment you decide you need equipment to the moment it is set up in your home.
| STEP 1Â Browse and Select Your Equipment Visit sanjeevia.com/shop/ and find the equipment you need. Browse by category, hospital beds, oxygen, BiPAP, wheelchairs, and more. Each product page features a comprehensive description, detailed specifications, and rental pricing information. If you are unsure which product is right for your patient, call or WhatsApp our team, and we will guide you based on the doctor’s prescription or discharge summary. You do not need to know the exact model. Knowing the condition (for example, “hospital bed for post-stroke recovery” or “oxygen concentrator for COPD, 2 LPM”) is enough for our team to recommend the right equipment. |
| STEP 2Â Confirm, Pay, and Secure Your Order Once you select the equipment, complete your order on the website or via WhatsApp. Payment is made online through Razorpay (UPI, cards, net banking). The amount paid at checkout has two components: Monthly rental charge for the duration you select (1 month, 3 months, 6 months with duration discounts applied automatically)Refundable security deposit, which is returned to you in full within 48 hours after the equipment is picked up in good condition at the end of your rental The security deposit is not a fee. It is your money held during the rental and returned without dispute. We photograph the equipment at delivery and at pickup so there is a clear record on both sides. For high-value equipment above Rs.1.5 lakh replacement value, we may also request an undated security cheque as additional protection, which is destroyed after the equipment is returned safely. |
| STEP 3Â Delivery, Setup, and Demo at Your Home Our team delivers to your home, carries the equipment to the patient’s room, assembles it fully, and demonstrates its operation to you and your caregiver before leaving. For orders placed before 4 PM, we target same-day delivery across Delhi NCR. The delivery team will: Set up and test the equipment before the demoWalk you through operation, safety, and basic troubleshootingCollect the patient’s government-issued ID proof as a standard requirement for all rentalsGet a delivery confirmation from you before closing the order You are not expected to figure out the equipment on your own. That is part of what the rental includes. |
What Happens During Your Rental Period
Once the equipment is set up, Sanjeevia stays in the picture. Here is what to expect during the rental:
| What | When It Happens | What to Do |
| Mid-rental check-in | Around Day 15 | Our team reaches out to check if everything is working and if you need anything |
| Renewal reminder | 7 days, 3 days, and 1 day before your rental ends | You will receive a WhatsApp message asking if you want to renew or return |
| Technical issue with equipment | If the equipment malfunctions at any time | WhatsApp or call us. We respond within 1 hour and resolve within 4 hours for critical equipment. Replacement unit dispatched if repair is not possible on site. |
| Extending your rental | Anytime during the rental period | WhatsApp us and we extend. Payment for the additional duration is made online. |
| Returning equipment early | Anytime | Give us 24 hours notice and we arrange pickup. Deposit refunded within 48 hours of pickup. |
We also offer a humanitarian exception: if a patient passes away or recovers fully within the first 2 days of the rental (not counting the delivery day), we arrange free pickup and process a half-month refund. No argument, no documentation battle.
What Every Rental Includes
This is worth stating clearly because many families are not sure what they are paying for versus what costs extra.
| What is included | What is not included |
| Sanitised, quality-checked equipment | Consumables specific to the patient (e.g., oxygen cannulas, BiPAP masks, catheters) |
| Delivery and installation at your home | Additional equipment not in the original order |
| Full demo for patient and caregiver | Transport for the patient to and from appointments |
| All maintenance and servicing during the rental | Damage caused by misuse or accident |
| Pickup at the end of the rental | Â |
| Full security deposit refund within 48 hours of pickup | Â |
Consumables like nasal cannulas, BiPAP masks, and humidifier chambers are patient-specific and non-returnable. They are not included in the rental but are available for purchase separately.
Equipment Available on Rent
Sanjeevia covers the full range of home medical equipment needed after hospital discharge or for long-term home care management:
Browse the full catalogue at sanjeevia.com/shop/. Direct links by category: Hospital Beds | Oxygen Support | BiPAP and Ventilators | Mobility Aids.
Ready to Get Started?
If you know what equipment you need, you can place an order directly on the website. If you are not sure, our team is available on WhatsApp to help you figure out the right equipment based on the patient’s condition and the doctor’s instructions. There is no obligation and no pressure.
| Start here: Browse all equipment:Â sanjeevia.com/shop/ Not sure what you need? WhatsApp us:Â +91 92179 10612 Contact page:Â sanjeevia.com/contact/ Orders placed before 4 PM are delivered same day across Delhi NCR. |
Frequently Asked Questions
Q: Is the security deposit refundable?
Yes, completely. The security deposit is returned within 48 hours of the equipment being picked up in good condition. It is not a rental fee. Sanjeevia photographs the equipment at delivery and pickup so there is a clear record on both sides. If the equipment is returned in the same condition it was delivered, you receive the full deposit back without dispute.
Q: What if the equipment breaks down at 2 AM?
Call or WhatsApp us. Our response SLA for critical equipment (oxygen concentrators, BiPAP, ventilators) is 1-hour acknowledgement and 4-hour resolution. If the equipment cannot be fixed on-site, a replacement unit is dispatched. You are never left without functional equipment for an extended period.
Q: Can I extend the rental if the patient needs equipment longer than planned?
Yes. WhatsApp us anytime during the rental period. We extend for any duration you need and the additional amount is paid online. You do not need to return the equipment and re-order.
Q: What ID proof is needed at delivery?
A government-issued photo ID is required for all rental orders. Aadhaar card, PAN card, or Passport are all accepted. This is a standard requirement across home medical equipment providers and is for rental record purposes.
Q: Can I return equipment early if the patient recovers faster than expected?
Yes. Give us 24 hours notice and we schedule a pickup. The security deposit is returned within 48 hours of pickup. For rentals where the patient recovers fully within the first 2 days (excluding the delivery day), we also apply our humanitarian refund: free pickup and a half-month refund. Beyond that window, the rental charge for the committed duration applies.
Next Read
Now that you know how Sanjeevia works, your next question is likely: what equipment does your patient actually need after discharge? Read: “What Equipment Do I Need After Hospital Discharge?” [COMING SOON] for a condition-by-condition guide.
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Published by Sanjeevia Medical | Delhi NCR | sanjeevia.com
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