Sanjeevia Medical is a home medical equipment service based in Delhi NCR. We deliver, install, and support hospital-grade equipment at your home — on rental or for outright purchase. Every order includes delivery, professional installation, a full product demonstration, and complete support throughout the rental period.
No. We are a medical equipment service company. We supply and support the equipment. All medical decisions — including which equipment to use and at what settings — must be made by a qualified doctor. We work alongside your medical team, not in place of them.
Three things: (1) Hospital-grade equipment — the same specification used in hospital wards, not consumer-grade substitutes. (2) Installation and demo at every delivery — not a drop-off; our team sets up, tests, and demonstrates the equipment before leaving. (3) Documented condition at every handover — we photograph equipment at delivery and pickup, so you are never held liable for damage that wasn't yours. Our emergency response SLA is 1-hour acknowledgement and 4-hour resolution for critical equipment.
All of Delhi NCR. Enter your pin code on any product page to confirm delivery availability for your specific area. If you are outside our current service zone, submit your details and we will notify you when your area is covered.
Three ways: (1) Online at sanjeevia.com — select your product, choose rental duration, and checkout. (2) WhatsApp — message us your requirement and pin code on [number]. (3) Call us directly at [number]. Orders placed through any channel follow the same process and receive the same service standard.
1 month, 2 months, 3 months, and 6 months. Longer durations carry discounts — displayed on each product page before checkout. The discount applies from the start of the rental, not retroactively.
Yes. All prices displayed on sanjeevia.com are inclusive of GST. A GST invoice with full line-item breakdown is sent to your registered email and WhatsApp with every order.
A one-time charge covering both delivery to your home and pickup at the end of the rental. It is non-refundable. The applicable charge for your product is shown on the product page before checkout. There is no separate pickup fee at the end.
Yes. Each product can be added to the same order. Each item has its own rental duration, security deposit, and tracking. You receive a single Order ID covering all items, with a combined invoice.
Yes. Every product in our catalogue is available for outright purchase. The purchase price is displayed on the product page. Ownership transfers to you upon delivery confirmation via WhatsApp. All purchases include the same delivery, installation, and demo service as rentals.
The deposit covers potential equipment damage. But it also protects you — because we photograph equipment condition at both delivery and pickup, you can never be held responsible for damage that existed before your rental. The deposit is held in a separate ring-fenced account and never mixed with operating revenue.
The deposit varies by product and is displayed on each product page before checkout. Deposits are tiered from ₹10,000 for portable equipment to higher amounts for ICU-grade equipment. You will always see the exact deposit amount before you confirm your order.
Two options: (1) Online at checkout — pay the rental fee and deposit together via UPI, card, or net banking. (2) Security cheque at delivery — an undated cheque in favour of "Sanjeevia Medical LLP" for the deposit amount is collected at your door when equipment arrives, before installation begins. The cheque stays undated so it remains valid across any rental extensions without requiring a new cheque.
Within 48 hours of equipment pickup, provided there is no damage beyond normal wear. If you paid online, the refund goes to your original payment method. If you used the cheque option, the cheque is returned to you uncashed at the time of pickup.
Normal wear includes minor surface marks and typical usage signs. Damage includes broken parts, cracked frames, missing accessories, torn side rails, or burn marks. We photograph equipment at delivery and pickup — if the damage is pre-existing and photographed, no deduction is made. You will be informed and given the opportunity to respond before any deduction is applied.
Same day for orders placed before 2 PM. Emergency delivery within 2–4 hours for critical equipment (oxygen concentrators, ventilators). Call us directly for emergency requests — do not rely only on WhatsApp for urgent oxygen or ventilator needs.
Yes. Our team handles all logistics including lift access and floor-level delivery. During checkout we capture floor number, lift availability, and room details. For heavy equipment such as electric ICU beds, we call ahead to confirm access before dispatch. Please ensure someone is available to guide the team.
Our team assembles, positions, and fully tests the equipment in the designated room. For beds — all mechanical and electrical functions tested, rails checked, brakes verified. For oxygen concentrators and BiPAP — settings configured per the doctor's prescription, output purity verified on-site. We do not leave until the patient or caregiver is comfortable with the equipment.
Yes. A complete product demonstration is given at delivery to both the patient and caregiver. You receive a Sanjeevia handover card with key usage notes, safety reminders, emergency contact, and WhatsApp support access. If you need a refresher at any point during the rental, call or message us.
A valid government-issued photo ID — Aadhaar card, PAN card, driving licence, or passport. Delivery cannot proceed without ID verification. For oxygen concentrators and ventilators, we also request the prescribing doctor's flow rate recommendation for our records.
Only with prior approval from Sanjeevia. Contact us before any relocation. Unauthorised relocation may affect our ability to provide emergency support and is not covered under the rental agreement.
We do. Do not attempt to self-repair any equipment. Message us on WhatsApp with your Order ID for any servicing need — we arrange all maintenance at no extra charge. Attempting to repair equipment yourself may affect deposit refund eligibility.
Yes. Contact us to arrange an upgrade. Subject to availability. Pricing is adjusted from the date of the swap — you are not charged for the remaining period on the original product. Same-day upgrades are generally possible.
Oxygen concentrators and BiPAP/ventilators require continuous power. A power cut will interrupt the equipment. We strongly recommend a voltage stabiliser and an inverter or UPS for patients dependent on these devices. If you need a cylinder oxygen backup for emergencies, ask our team at delivery — we can arrange it.
No. Equipment is registered to a specific patient at the registered delivery address. Use by other individuals or at other locations is not covered under the rental agreement.
Message us on WhatsApp with your Order ID and a description of the issue. For oxygen concentrator or ventilator failure, call us directly at [number] — do not wait for a WhatsApp response. We acknowledge all issues within 1 hour and resolve within 4 hours during business hours (9 AM – 9 PM, all days).
For oxygen concentrator or ventilator failure after 9 PM, our on-call team activates immediately. We contact emergency supplier networks and dispatch a replacement unit or arrange a cylinder oxygen bridge. For non-critical equipment, we resolve the following morning at priority.
No. Equipment failure under normal use is covered under our service commitment. We repair or replace at no charge to you. You are only responsible for damage caused by mishandling or use contrary to the demonstration given at delivery.
Contact us immediately. Do not attempt to self-repair. We will arrange a service visit or replacement. Repair or replacement costs may be assessed against the security deposit — you will always be informed and given the opportunity to respond before any deduction is made.
Message us on WhatsApp with your Order ID and the duration you want to continue for. We send a payment link. Your rental continues uninterrupted once payment is received. You can also renew through sanjeevia.com using your Order ID.
Yes. We send WhatsApp reminders 7 days, 3 days, and 1 day before your rental end date. On the final day, if we have not heard from you, we will call to confirm renewal or return. You are never caught off-guard by an unplanned pickup.
If you renew for the same duration, your rate is locked — no increase. If you switch to a different duration at renewal, the rate applicable to that duration at the time of renewal applies going forward. Duration discounts apply to the new period only — they do not apply retroactively to months already completed.
It carries forward automatically to the renewal period. No new deposit is required unless you switch to a different product or the deposit amount changes due to the new duration.
Message us on WhatsApp or submit a return request on sanjeevia.com. We schedule pickup within 4 hours. Please ensure someone is home at the confirmed time to hand over the equipment. Our team will inspect the condition and issue a deposit refund within 48 hours.
Yes. If more than one complete month remains on your rental, you receive a refund for those full unused months. Partial months are not refunded. Transport charges are non-refundable regardless of duration used.
If your patient passes away within 2 days of the rental start date (excluding the delivery day itself), we provide a full rental refund and free pickup — no questions, no fees, no documentation required beyond confirmation of the circumstance.
Before dispatch: full refund, no deductions. After dispatch but before delivery: full refund minus logistics costs already incurred. After delivery: standard return policy applies.
You will be contacted within 2 hours of your order with three options: wait for the product to become available, switch to an equivalent substitute product, or cancel for a full immediate refund. No order is silently delayed — we always reach out first.
The same delivery, installation, and demo process applies. The difference: there is no rental period, no security deposit, and no pickup at the end. You own the equipment outright. Ownership transfers to you at delivery, confirmed via WhatsApp.
Yes. A full GST invoice with line-item breakdown — base price, applicable tax rate, and total — is sent to your registered email and WhatsApp at the time of delivery for every purchase.
Yes. All products sold through sanjeevia.com carry the manufacturer's standard warranty. Warranty terms vary by brand and product — ask our team at the time of purchase for the specific warranty period and coverage for your equipment.
Yes. We work with hospitals, nursing homes, rehabilitation centres, NGOs, and other institutional clients across Delhi NCR. Equipment is available for institutional rental or outright purchase. Institutional orders are handled separately from consumer orders with dedicated terms.
Inquire via sanjeevia.com/contact with your organisation name, requirement, and contact details. Our team responds within 1 business day. All pricing and terms are confirmed in writing before any order is fulfilled.
Yes. Bulk quantities and long-duration arrangements qualify for negotiated rates, discussed and confirmed in writing at the inquiry stage. All prices are exclusive of GST for institutional orders.
Yes. A GST invoice is issued with every institutional order — rental or purchase — with full line-item breakdown. Suitable for institutional accounting and compliance requirements.