Cancellation Policy

Stage

Outcome

Before dispatch

Full refund to original payment method, processed immediately.

After dispatch, before delivery

Rental payment refunded, excluding delivery and pickup charges, which are non-refundable once dispatched. The security deposit is handled separately under the Security Deposit Policy.

After delivery

No cancellation refund. See Return & Refund Policy for early return terms.

Daily rentals
For daily rentals, rental charging stops when you request pickup through Sanjeevia or WhatsApp with your Order ID, not when our team physically collects the equipment. The refund covers complete unused rental days only, rounded down; a partially used day is not refundable. Any collection delay by Sanjeevia will not reduce this refund.

For a prepaid 7-day rental, requesting pickup after exactly 5 days leaves 2 refundable days. Requesting pickup during the 6th day leaves 1 refundable day. The refund is for the rental charges attributable to those whole unused days; the security deposit is handled separately.

Daily rentals follow the same cancellation stages as monthly rentals. For customer-requested cancellations and early returns, delivery and pickup charges are non-refundable once the equipment has been dispatched. If Sanjeevia cancels the order, a full refund including delivery and pickup charges is provided.

Cancelled by Sanjeevia

Full refund including all charges and transport fees. Apology sent by the founding team.