Security Deposit Policy

Last updated: March 2026 · Applicable to all rental orders on sanjeevia.com

Why We Collect a Deposit

The security deposit protects both you and us. Equipment condition is photographed at delivery and again at pickup- meaning you are never held liable for pre-existing damage. Every rupee is returned if the equipment comes back in the same condition it was delivered.

Option A — Online at Checkout

Pay the rental fee and security deposit together via UPI, debit/credit card, or net banking. Your deposit is ring-fenced separately from the rental fee. You receive a deposit receipt via WhatsApp and email confirming the amount held and the refund conditions.

Option B — Security Cheque at Delivery

Pay the rental fee online at checkout. At delivery, an undated cheque in favour of “Sanjeevia Medical LLP” for the agreed deposit amount is collected before installation begins. The cheque is left undated so it remains valid across any rental extensions, no need to issue a new cheque if you renew.

What Can Cause a Deduction

• Physical damage beyond normal wear: dents, cracks, broken components, shattered screens
• Missing accessories: side rails, remote controls, masks, cables, mattresses, or other included items
• Equipment not returned: full deposit retained pending legal process

The following do not trigger any deduction:

• Minor surface marks or scuffs consistent with careful patient use
• Normal wear from correct operation over the rental period

Equipment condition is also assessed against the Sanjeevia Equipment Handover Card signed by you at delivery. This card, alongside the timestamped delivery and pickup photographs, forms the evidence basis for any damage assessment or deposit deduction.

Deposit Refund Timeline

Online deposit: 3–5 business days to the original payment method after pickup inspection.

Security cheque (no deduction): Physically returned or couriered within 48 hours of pickup.