Rental Policy

Last updated: March 2026 · Applicable to all rental orders on sanjeevia.com

What Is Covered

When you rent equipment from Sanjeevia Medical, you receive fully functional, sanitised, hospital-grade medical equipment delivered and installed at your home. Your rental includes delivery, installation, a full product demonstration, and our complete support throughout the rental period. At the end of the period, we collect the equipment.

Rental Duration & Pricing

Rental is available in 1-month, 2-month, 3-month, and 6-month durations. The applicable price and any duration discounts are displayed on each product page before checkout. All prices are in Indian Rupees and are inclusive of GST. A GST invoice is issued with every order.

Transport Charges

A one-time transport charge covers both delivery to your home and pickup at the end of the rental. This charge is non-refundable. The applicable charge for your product is shown on the product page before checkout.

Transport is waived in full for rental bookings of 3 months or 6 months, and for any order where the total monthly rental value is ₹15,000 or above. In these cases, the transport charge is automatically applied as nil at checkout- no separate action is required.

Security Deposit

A security deposit is required for all rental orders. This deposit is fully refundable and returned within 48 hours of equipment pickup, provided there is no damage beyond normal wear. Equipment condition is documented with photographs at both delivery and pickup, so you are never held responsible for pre-existing damage.

The applicable deposit amount is displayed on each product page. You may pay the deposit in one of two ways:

• Online at checkout- pay the rental fee and deposit together via UPI, card, or net banking.
• Security cheque at delivery- an undated cheque in favour of “Sanjeevia Medical LLP” for the agreed deposit amount is collected at your door when equipment arrives. The cheque is left undated so it remains valid across any rental extensions without requiring a new cheque.

What the Rental Includes

• Delivery to your registered address
• Collection of valid government-issued ID proof at delivery (mandatory for all rentals)
• Professional installation and assembly
• Full product demonstration to patient and caregiver
• Deep sanitisation before delivery — photo proof sent via WhatsApp
• Sanjeevia handover card with emergency support number and return instructions
• All service visits and replacements during the rental period at no extra charge
• Pickup at the end of the rental period

What the Rental Does Not Include

• Consumables: cannulas, mask cushions, filter replacements, ECG electrodes, suction catheters (available for purchase through Sanjeevia)
• Bed linen, pillows, or blankets
• Electricity costs
• Voltage stabiliser or UPS (recommended for areas with unstable power supply)

Equipment Ownership

All equipment remains the property of Sanjeevia Medical LLP throughout the rental period. Equipment must not be moved to a different address without prior written approval from Sanjeevia.

Equipment Changes During Your Rental Period

If you require a different piece of equipment during your rental period, you may place a new order on sanjeevia.com or enquire via WhatsApp. Each rental order is independent. Your existing rental continues at the same rate- you may raise a return request at any time under the standard Return & Refund Policy, or continue with the equipment for the remainder of your booked period. We do not offer mid-rental equipment exchanges.

Medical Disclaimer

Sanjeevia Medical supplies equipment for home use and is not a medical service provider. All rented equipment must be used under the guidance of a qualified medical professional. Sanjeevia is not liable for any medical outcomes arising from the use or misuse of rented equipment. If you are unsure whether a particular device is appropriate for your patient, please consult your treating doctor before placing an order.